Welcome to ToyRent Junction. This Shipping, Delivery & Pickup Policy explains how delivery, pickup, shipping, and order fulfilment work on the ToyRent Junction platform.

By using our website or placing an order, you agree to the terms outlined below.

1. About ToyRent Junction

ToyRent Junction operates as a platform that connects customers with ToyRent Junction franchise centres and company-operated centers offering rental products, subscription services, products for sale, travel gear, event services, and other related services.

Service availability, product availability, delivery options, pickup options, payment methods, pricing, and operating policies may vary from one centre to another.

2. Service Area Availability

ToyRent Junction automatically identifies the customer's service location through the platform.

Based on the detected location, the system maps the customer to the nearest eligible service centre.

If no active service centre is available for the customer's location, certain products or services may not be available and the platform may display a message indicating that service is unavailable in that area.

3. Franchise-Specific Services

Not all ToyRent Junction centers offer all services available on the platform.

Each centre may independently choose which services, product categories, memberships, rental programs, or delivery facilities it wishes to operate.

As a result:

• Certain products may be available only at selected centres.
• Some services may be unavailable at specific centres.
• Delivery and pickup options may differ from centre to centre.
• Available options will be displayed based on the selected centre.

4. Selecting a Different Centre

Customers may choose to browse products and services offered by other ToyRent Junction centres.

When ordering from a centre outside the customer's serviceable delivery area:

• Home Delivery may not be available.
• Home Pickup may not be available.
• Customers may be required to use Self Pickup and Self Return options, where offered.
• Some products or services may not be available for booking from outside the designated service area.

Availability of fulfilment options depends on the policies and operational capabilities of the selected centre.

5. Delivery & Pickup Options

Depending on the product, service, and centre, one or more of the following options may be available:

• Home Delivery: Products are delivered to the customer's registered address.
• Home Pickup: Products are collected from the customer's registered address at the end of the rental period or service term.
• Self Pickup: Customers collect products directly from the selected centre.
• Self Return: Customers return products directly to the selected centre.

Not every product or service will support all fulfilment methods. Certain products may support Home Delivery only, support Self Pickup only, support both, have restricted options, or be unavailable for delivery due to logistical limitations. Available options will be shown during the booking process.

6. Subscription Deliveries & Pickups

Certain ToyRent Junction subscription plans include delivery and pickup benefits.

For subscription members:

• Deliveries and pickups are managed through predefined delivery routes.
• Each centre operates according to fixed route schedules and service days.
• Deliveries, swaps, and pickups are generally performed only on the designated route day assigned to the customer's area.
• Customers may need to wait until the next scheduled route day for service.
• Route schedules may vary by city, centre, and membership plan.

7. Delivery & Shipping Charges

Delivery, pickup, and shipping charges vary based on service category, product size and weight, delivery distance, centre policies, and operational requirements.

• Rental Products & Services: Delivery and pickup charges generally range from ₹200 to ₹1,200.
• Products Purchased Through the Platform: Shipping charges generally start from ₹50 onwards.

Actual charges, where applicable, will be displayed before order confirmation.

8. Free Delivery Benefits

Some subscription plans may include free delivery and pickup benefits.

Eligibility for free delivery depends on the subscription plan, service area, selected centre, product category, and applicable promotional offers. Free delivery benefits are subject to the terms of the applicable subscription plan.

9. Payment Methods

Payment methods may vary depending on the selected centre. Available options may include Online Payment, UPI Payment, Bank Transfer, Offline Payment, or other approved payment methods.

Some centres may not provide online payment facilities through the platform. In such cases, customers may be required to contact the respective centre directly to complete payment and confirm the order.

10. Order Confirmation

Submitting a booking request or order does not automatically guarantee confirmation. Orders remain subject to product availability, service availability, centre approval, payment verification, and operational feasibility.

The selected centre reserves the right to accept, modify, reschedule, or decline any order. An order shall be considered confirmed only after approval by the respective centre and successful payment verification, where applicable.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact information.
• Providing accurate service location details.
• Being available during scheduled delivery or pickup windows.
• Inspecting products upon receipt.
• Returning rental products with all supplied components and accessories.

Additional charges may apply for failed deliveries, missed pickups, incorrect information, or rescheduling requests.

12. Delays Beyond Our Control

Delivery and pickup schedules may be affected by circumstances beyond the reasonable control of ToyRent Junction or the respective centre, including severe weather conditions, natural disasters, government restrictions, traffic disruptions, public holidays, labor disruptions, or force majeure events.

Neither ToyRent Junction nor the respective centre shall be liable for delays caused by such events.

13. Changes to This Policy

ToyRent Junction reserves the right to modify this Shipping, Delivery & Pickup Policy at any time without prior notice. Updated versions will be published on the website and become effective immediately upon posting.

14. Contact Us

For questions regarding delivery, pickup, shipping, service availability, or order fulfilment, please contact the respective center or use the contact information provided on the ToyRent Junction website.

Website: www.toyrentjunction.com